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Frequently Asked Questions
Q. How to buy guns online
A: Click here to read our Firearms Transfer information
Q. What are your credit card fees?
A: TAKTEK Firearms does not charge any additional credit card fees. We believe in customer service, not hidden fees.
Q. Do you accept personal checks or money orders?
A: We do not accept personal checks. However, we do accept USPS Money Orders, Cashiers Checks, and Certified bank checks. Contact us for ordering. Waiting for certified funds to get through the mail will delay shipping.
Q. Are your items and firearms new?
A: Yes, unless explicitly marked as Used or Refurbished all items and firearms are new.
Q: Where can my dealer send a copy of their FFL for my order?
A: Please have them email it to email@example.com with your order number referenced in the subject line.
Q: What are your firearm ship times?
A: Typically in under 7 days. However, not being able to contact your transferring FFL can lead to delays. Please contact your FFL if you purchase a firearm.
Q: Are all the FFL Dealers on your list of dealers on file?
A. No, we generate the list from publically available databases of FFL dealers. This does not mean we have every FFL on file. We do contact your dealer but ask that you, the customer, do as well as this aids the speed of the process. Firearms are federally regulated items and certain conditions must be met to legally transfer a firearm to another dealer.
Q: What are your firearm shipping rates?
A: Handguns are $12.99 for the first and $5.00 per additional. Long guns are $12.99 for the first and $10.00 per additional.
Q: Do you charge a Hazmat Fee on ammo?
A: No, we do charge a $20 Hazmat Fee on Primers and Powder though, but Ammo always ships for $12.99 with no hazmat fee.
Q: Are all the items on your website on-hand at your location?
A: No, we are a family-owned business and simply do not have the square footage to house the nearly 100,000 items we carry on location. Some items may be drop-shipped or require shipping to our storefront for final fulfillment. We know you want your product fast and we are dedicated to using the quickest suppliers and shippers.
Q: I'm not happy with my firearm. Can I return it?
A: No, all firearms are considered used and cannot be returned for a full refund once they have been accepted by the customer at the transferring dealer.
Q: My firearm is malfunctioning or was damaged after I accepted the transfer. What do I do?
A: All warranty work is handled by the manufacturer. Please contact the manufacturer of your firearm.
Q: I was denied on a background check. What now?
A: The firearm will be returned to TAKTEK Firearms. Any fees, and return shipping as well as a 10% restocking fee is the responsibility of the customer. Once the firearm is back in our possession we will refund the remaining balance.
Q: I created an account but didn't receive a confirmation email. What do I do?
A: Check your Spam or Junk folder, if it's not there please call us and we can confirm your account for you.
Q: I placed an order and my order was canceled for Fraud. What does that mean?
A: We use a third-party service to guarantee the legitimacy of a debit/credit card transaction. This service uses a multi-point system to determine legitimate purchases. However, it isn't perfect. Please call us if you tried to purchase a firearm and are affected. Commonly, using a VPN service while making a purchase results in automatic cancellation.
Q: I placed an order and only received part of my items. What do I do?
A: Please call and inquire with us as it is likely a split-shipment and we can provide further details on the fulfillment of your order.
Q: Can I ship to a PO Box?
A: A physical address is preferred, as a PO Box can result in delays.
Q: Is shipping extra to Alaska & Hawaii?
A: In some cases, yes. Please call for a shipping quote.